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Have your say: NGO Benchmarking Tool Copy

September 19, 2017

Time is running out to participate in stage one of the NGO benchmarking model before it closes on 1 October 2017. It is important that as many NGOs as possible trial the tool and give feedback.

You can register here to complete the online self-assessment.

The NGO Benchmarking Model is a self-assessment tool that NGOs self-assess against ten capabilities to determine how customer-centric their organisation is in relation to other providers.

According to the Department, participation in stage one means your organisation will:

  • Benefit from the insights gained through the self-assessment process – they’ve heard from NGOs that they are using this information to guide their strategic plans and professional development programs.
  • Access the resource library – it includes resources on customer-centric service delivery, governance, outcomes measurement etc.
  • Be eligible to attend free training in October 2017 focussed on commissioning for outcomes, outcomes measurement or design thinking.
  • Provide feedback on how your organisation, and the broader NGO sector, want to use the NGO Benchmarking model from 2018 onwards.

For more information about the NGO Benchmarking Model or other Social Innovation Council initiatives to improve human services outcomes, see the website.

The Illawarra Forum will undertake the benchmarking, and will hold a session at our office from 9:30am – 12:30pm on 22nd September for any service providers interested in discussing the model or sharing their feedback. Please RSVP by clicking here.

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